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Contact support

Get Help in the Right Place

Choose the support option that matches what you need, so your request comes with the right context.

How do I get help with a deal?

Open the deal and select the Support icon in the deal panel. To open a formal dispute, choose Open a dispute during the applicable review or security-hold period.

How do I report content or a user?

Open the content or user card, select Report, choose a reason, and submit the form.

How do I report a bug or suggest an improvement?

For a bug outside a deal, go to Settings → Support Center → Report a Bug / Issue. For a feature or platform improvement, choose Submit a Feature Request / Idea. For general comments, use Settings → Share Feedback.

What if I can’t access my account?

Select Forgot password? on the sign-in screen. If you still can’t get in, email support@primuslink.us. Never send us your password or a two-factor authentication code.

How do I submit a privacy or data request?

Use the contact form on this page or email support@primuslink.us to request access to, deletion of, or correction of your personal information. Verified requests are handled within the time required by applicable law. PrimusLink does not sell personal information; necessary disclosures are described in our Privacy Policy.

Still need help? Email support@primuslink.us.