Frequently Asked Questions

Find clear answers about PrimusLink's platform, payments, and partnerships.

General Platform

**How much does it cost to join PrimusLink?**

PrimusLink is free to join for both creators and brands. We only charge a small success fee on completed deals.

**What content platforms do you support?**

YouTube, TikTok, Instagram, Twitch, and UGC.

**Is there a minimum follower requirement?**

We require 100+ followers to filter out inactive accounts. But that's it. We focus on your engagement rate, not just your follower count, to connect you with the right brands.

**Which countries do you support?**

We currently focus exclusively on the US market to provide the most tailored service for our brands and creators.

Payments & Security

**How are payments protected?**

All payments are secured through our escrow system. Brands deposit funds when deals are confirmed, and creators receive payment only after content delivery and brand approval.

**When do creators get paid?**

Payments are automatically released 24 hours after the brand confirms content delivery and meets agreed requirements.

**What currencies do you support?**

All transactions on PrimusLink are processed in US Dollars (USD).

**What's your fee structure?**

Our platform is currently completely free for creators. We charge brands a simple, all-inclusive fee of 12% on successful deals. This covers secure payment processing, legally-binding e-signature contracts, collaboration tools, and dedicated support.

For Creators

**How do I increase my chances of getting brand deals?**

• Complete your profile with detailed analytics

• Showcase your best work in your portfolio

• Set competitive but fair pricing

• Maintain high response rates to incoming offers

**Can I work with brands outside PrimusLink?**

All partnerships that originate through PrimusLink must be processed and paid through our platform to ensure payment protection for both parties. This is part of our Terms of Service. Of course, you are free to manage your existing external partnerships independently.

**What if a brand doesn't approve my content?**

Our dispute resolution team will mediate based on the agreed requirements. Both parties provide evidence, and we make a fair determination within 3-5 business days.

For Brands

**How do I find the right creators for my campaign?**

Use our advanced filters by niche, audience demographics, engagement rate, platform, and budget. Our matching algorithm also suggests ideal partners.

**What if a creator doesn't deliver as promised?**

Your funds remain protected in escrow until you approve the delivered content. If requirements aren't met, you can request revisions or initiate a dispute.

**How do you verify creator audience metrics?**

We use platform APIs and third-party verification tools to ensure audience authenticity and prevent fraud.

**Can I run exclusive campaigns?**

Yes. When creating a campaign, you can require creators to avoid promoting your direct competitors for a set period (e.g., 30 days). You can also filter your search to find creators who are open to such exclusive partnerships.

Technical & Support

**How secure is my data?**

We use bank-level encryption and partner with secure, industry-leading infrastructure providers. Your data is protected, never sold, and we only share what's necessary to operate our service. For full details, read our Privacy Policy.

**What if I need to delete my account?**

You can deactivate or permanently delete your account in settings. Active deals will complete according to existing agreements.

**How do I contact customer support?**

Email support@primuslink.us
Average response time is under 24 hours during business hours.

**Do you provide contract templates?**

Yes! We offer multiple options to suit your needs:

• Use Our Templates: Legally-vetted standard agreements with built-in escrow protection

• Upload Your Own: Bring your custom contract — we'll still handle secure signing and payment protection

• Hybrid Approach: Start with our template and customize any clauses as needed

All contracts on PrimusLink include our dispute resolution framework and are integrated with our escrow system.

Need immediate assistance? Contact our support team at support@primuslink.us