Frequently Asked Questions

PrimusLink is free to join for both creators and brands. Brands pay a 10% platform fee on completed deals — creators pay nothing.

A Package is a ready-made service a creator lists with fixed pricing and deliverables — you buy it directly, like ordering from a menu. A Brief is a campaign you post describing what you need — creators apply, and you choose who to hire.

YouTube, TikTok, Instagram, Twitch, and UGC.

Posting deals require a minimum of 100 followers. UGC creators with no social following are fully welcome—content quality and a proven deal track record are what matter.

We currently focus exclusively on the U.S. market to provide the best possible experience for both brands and creators.

Yes. Share your referral link with other creators and brands, and earn rewards on every eligible deal they complete for 24 months from their first completed deal. Creator referrers earn cash via Stripe. Brand referrers earn PrimusCredits toward platform fees. Find your referral link in your account dashboard under Referral Program, or visit the Referral Program page to learn more.

All payments are protected through our secure payment protection system. Brands’ funds are held before work begins, and creators are paid only after content is delivered and approved.

Once the brand approves the content, a 3-day security hold applies before funds are automatically paid out. If the brand doesn’t respond within 72 hours of delivery, the content is automatically approved and the 3-day security hold begins.

All transactions on PrimusLink are processed in US Dollars (USD).

PrimusLink is free to join for creators. Brands pay a 10% platform fee on completed deals—there are no subscriptions or monthly fees. The platform fee helps cover secure payment protection, collaboration tools, and dedicated support.

All deals on PrimusLink have a minimum order value of $100. This applies to both Packages and Briefs. Orders below this amount cannot be processed by the platform.

If a brand disputes a payment with their card-issuing bank and PrimusLink successfully defends the dispute on your behalf, your payout remains protected. In that case, the dispute response fee charged to us by our payment processor is passed through to you at cost—we don’t add any markup. If the dispute is decided against us, no fee applies.

PrimusCredits are non-cash credits that brands earn through the Referral Program. They can be applied as a discount toward the platform fee at checkout, up to 50% per order. PrimusCredits have no cash value and cannot be withdrawn.

If an order is refunded because the creator didn’t deliver—such as a missed deadline or a dispute resolved in your favor—the PrimusCredits you applied are returned to your balance. If the order is cancelled by mutual agreement or reversed through a chargeback, the applied PrimusCredits are not restored. Your card payment is refunded either way.

Yes. PrimusCredits expire 12 months from the date they are issued. Your balance is also capped at $500. If you reach the cap, new credits are paused (not lost) until your balance drops below the limit.

Complete your profile with detailed analytics. Showcase your best work in your portfolio. Set competitive but fair pricing. Maintain high response rates to incoming offers. Deliver high-quality work to build your PrimusScore and reputation.

All partnerships that originate through PrimusLink must be processed and paid through our platform. Per our Terms of Service (§6.3), once you’ve made intentional first contact with a brand through PrimusLink messaging, both parties agree not to take that relationship off-platform for 24 months. You remain free to manage existing external partnerships independently.

If the brand doesn’t respond within 72 hours of your submission, the content is automatically approved, and the 3-day Security Hold Period begins. If the brand opens a dispute during the Inspection Period or within the 3-day Security Hold Period after approval, our dispute resolution team will review both sides and respond within 5 business days. Funds remain on hold until the dispute is resolved.

Once your delivery is approved, a 3-day Security Hold applies (our internal anti-fraud window, separate from your bank’s own processing time). After that, you can withdraw your earnings as Standard (free; funds typically arrive in 1–2 business days) or Instant (faster, for a small fee—1.5% of the transfer amount, minimum $0.50). If it’s been more than 3 days and your Standard transfer still isn’t showing, that’s your bank’s processing time—not something stuck on our end. If a brand’s bank disputes a payment and we successfully defend the dispute on your behalf, a small dispute-response fee (charged to us by our payment processor) is deducted from your payout at cost—we never add a markup. If the dispute is decided against us, no fee applies.

You receive a warning 24 hours before the deadline. If you miss it, you have a 24-hour cure period to submit your deliverables. After that, the order is automatically cancelled, the brand’s order value is refunded to their original payment method, and it counts as a strike on your account. The platform fee and the Stripe processing fee are non-refundable.

Need funds now? Choose Instant Transfer for a small fee (1.5%, minimum $0.50) and receive your money within 30 minutes instead of waiting 1–2 business days for a Standard transfer.

Use our search filters to narrow creators by niche, audience demographics, engagement rate, platform, and budget to find the right fit for your campaign.

Your funds remain protected until you approve the delivered content. If the deliverables don’t meet your requirements, request revisions. After approval, a 3-day Security Hold Period applies—you can open a dispute during this window if issues arise.

For influencers — follower counts, engagement rates, and average views are pulled directly from platform APIs in real time. No screenshots, no outdated stats. Audience demographics (age/gender breakdown) are available for Instagram and YouTube. For TikTok and Twitch, demographic data is provided by the creator. For UGC creators, trust is built through PrimusScore: a verified track record, success rate, verified reviews, and a portfolio of real work — all visible before you commit.

Yes. When creating a campaign, you can require creators to avoid promoting your direct competitors for a set period (e.g., 30 days). You can also filter your search to find creators who are open to such exclusive partnerships.

Before the creator accepts your package order (or before you hire someone from a brief), yes — your card is never charged. Once the creator has accepted and payment has been captured, cancelling requires mutual agreement with the creator or opening a dispute.

Creators are paid in cash, automatically via Stripe Connect. Brands earn PrimusCredits, which can be redeemed only as a discount on future platform fees—they cannot be redeemed for cash.

A referral becomes “Active” once the person you referred completes their first eligible order on PrimusLink. Until then, no rewards accrue—signing up alone isn’t enough.

As a percentage of the platform fee PrimusLink actually earns on your referral’s order—not a percentage of the full order value, and not on refunded, disputed, or fraudulent orders.

Your rate depends on how many active referrals you have: Start (1–4) earns 5%, Silver (5–14) earns 7%, Gold (15–29) earns 10%, Platinum (30+) earns 12%. Your tier is locked in for each order at the moment it is completed—leveling up later doesn’t retroactively change past rewards.

Rewards remain “Pending” for 5 days after the referred order is completed to cover any refunds or disputes. After that, they become available—creators are paid out automatically to their connected account, and brands see the credits added to their balance automatically.

No — self-referrals are blocked and won’t earn a reward.

If a reward hasn’t been paid out yet, it’s cancelled. If it has already been paid out (cash to a creator or credits to a brand), it is clawed back—reversed from the payout or removed from the credit balance.

Up to 24 months from the date that referral first became Active. After that, their orders no longer generate rewards for you, regardless of your tier.

All data is encrypted in transit (TLS) and at rest by our infrastructure provider. Your data is never sold, and we only share what is necessary to operate our service. For full details, read our Privacy Policy.

You can request account deletion through your app settings or by contacting support@primuslink.us. Please note that you cannot delete your account while you have active or outstanding Orders — all active deals must be completed or resolved first. We may retain certain information as required by law for tax records, fraud prevention, and dispute resolution.

Email support@primuslink.us

Every deal on PrimusLink is governed by binding Order Terms accepted at checkout — covering scope, deliverables, timeline, revisions, and payment conditions. These terms are enforceable for both sides. PrimusLink does not offer external contract templates or e-signature tools for deals made outside the platform.

Yes. Two-factor authentication (2FA) is available in your account settings to add an extra layer of protection against unauthorized access.